At DWARAKALAYA FASHION EMPORIUM, customer satisfaction is our priority. Please read our return and refund policy carefully before purchasing.

1. Return Eligibility

Returns are accepted only if:
You received a damaged product
You received the wrong product
The item has manufacturing defects

Return request must be raised within 48 hours of delivery.

2. Items Not Eligible for Return

Customized / personalised jewellery
Products damaged due to customer handling
Items without original packaging
Earrings / nose pins (for hygiene reasons) (optional rule)
Products bought during clearance / sale (if mentioned “No Return”)

3. Return Process

To request a return:

1. Contact us within 48 hours
2. Share unboxing video + product images clearly
3. Our team will verify and approve the return

Unboxing video is mandatory for damage/wrong product claims.

4. Refund Policy

Once return is approved:

• Refund will be processed within 5–10 business days
• Refund will be credited to the original payment method
• If Cash on Delivery (COD), refund will be sent via bank transfer/UPI

5. Replacement Policy

If eligible, we may offer:

• Replacement of the same product (based on stock availability)
  OR
• Store credit / coupon (optional)
  OR
• Full refund (as per case) 
  Replacment product will be dleivered within 7 working days 

6. Return Shipping Charges

• If the issue is from our side (wrong/damaged item), we will cover return shipping.
• If return is due to customer preference, shipping charges may not be refunded.

7. Contact Us

For return/refund support:
 dwarakalaya01@gmail.com | 9840048287